Privacy Policy
This Privacy Policy explains how Towernet collects, uses, discloses, and safeguards information when you visit our website or use our services. This is a general template and should be reviewed and adapted to reflect your organisation's actual practices and applicable law before publication.
Last updated: [insert date]
1. Who We Are
Towernet provides unified investment data and risk analysis tools for individuals and families managing accounts across multiple exchanges and institutions. References to "Towernet", "we", "us", or "our" in this Policy mean Towernet and its affiliated operations as applicable.
If you have questions about this Policy or how your information is handled, please contact us using the details on our Contact page.
2. Information We Collect
We may collect the following categories of information, depending on how you interact with our website and services:
- Contact information you provide, such as your name, email address, and phone number when you fill out a form or request information.
- Account and usage data, including information you submit when setting up or using the platform, such as portfolio holdings, linked account details, or preferences you configure.
- Technical data, such as IP address, browser type, device identifiers, and pages visited, collected automatically through cookies and similar technologies.
- Communications, including records of correspondence if you contact our support or sales channels.
- Information from third parties, such as data feeds from exchanges, custodians, or financial institutions you choose to connect, where applicable.
3. How We Use Information
We use collected information for purposes that may include:
- Providing, operating, and maintaining our platform and related features.
- Responding to inquiries, support requests, and account-related communications.
- Improving our website, services, and user experience through analysis of usage patterns.
- Sending administrative notices, updates, or marketing communications, where permitted and subject to your preferences.
- Maintaining the security, integrity, and proper functioning of our systems.
- Complying with applicable legal obligations and enforcing our agreements.
4. Legal Basis for Processing
Where applicable law requires a legal basis for processing personal data, we rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, our legitimate interests in operating and improving our services, and compliance with legal obligations. Where we rely on consent, you may withdraw it at any time through the contact details provided.
5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to recognise your browser, remember preferences, and understand how visitors use our site. You can usually adjust your browser settings to refuse or delete cookies; however, doing so may affect certain features or functionality of the website.
6. How We Share Information
We do not sell personal information. We may share information in the following circumstances:
- With service providers and vendors who perform functions on our behalf, such as hosting, analytics, or customer support, under appropriate confidentiality obligations.
- With professional advisors, such as legal or financial consultants, where necessary.
- In connection with a business transaction, such as a merger, acquisition, or sale of assets, subject to standard safeguards.
- Where required to comply with applicable law, regulation, legal process, or governmental request.
- With your consent or at your direction.
7. Data Retention
We retain personal information for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. Criteria used to determine retention periods include the duration of an ongoing relationship, legal obligations, and the resolution of disputes.
8. Data Security
We implement reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. International Data Transfers
If information is transferred across borders, we aim to ensure appropriate safeguards are in place consistent with applicable data protection requirements. Where required, we rely on recognised transfer mechanisms to protect information processed outside your home jurisdiction.
10. Your Rights and Choices
Depending on your location and applicable law, you may have rights regarding your personal information, which may include the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information, subject to certain exceptions.
- Object to or restrict certain processing activities.
- Request a copy of your information in a portable format.
- Withdraw consent where processing is based on consent.
To exercise any of these rights, please contact us through the details on our Contact page. We may need to verify your identity before responding to certain requests.
11. Children's Privacy
Our services are not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
12. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their respective privacy policies.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised version on this page and update the "Last updated" date above. We encourage you to review this Policy periodically.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out via our Contact page.